Christian SepulvedaChristian Sepulveda
On Tweed's connection woes...
edit Posted by Christian Sepulveda on Saturday September 05, 2009 at 04:26PM

We know many users have been very frustrated by Tweed lately. Tweed has had problems connecting reliably to Twitter. While other clients, be it mobile or desktop, have also had problems connecting to Twitter, Tweed does seem to be more frequently affected.

The conundrum is that it is intermittent and seemingly arbitrary. Some users are just fine, others seem to never have a working Tweed. For ourselves, we occasionally have problems with Tweed as well, but not nearly as often as some users, which has made diagnosis and resolution hard.

These problems seem to have started after the recent DDoS attacks on Twitter. Before that, Tweed seemed to connect fine and we haven't changed our integration. Perhaps something changed in Twitter's API implementation that is at odds with Tweed -- we don't know.

At the very least, please know we are actively working on it. While we are also working on making Tweed functionally better (true photo upload, more photo viewing options, full size profile pic viewing, ...), we are devoted to make Tweed as reliable and as fast as we can.

As always, you can reach us vai @tweed on Twitter,or via email at tweed-support@pivotallabs.com.

Comments

  1. Dwayne Wilson Dwayne Wilson on September 05, 2009 at 04:49PM

    Just wanted to say thank you for a great app and for making it better and better with each iteration.

    Looking forward to the profile picture update as well.

    Dwayne Wilson

  2. d03boy d03boy on September 05, 2009 at 05:16PM

    I have been frequently having problems. I, as well as other users, might be able help diagnose the problem if they show a ping or traceroute to twitter's api.

    Personally, I have not been on WiFi at all and I have frequently had problems.

  3. Chad Chad on September 05, 2009 at 05:21PM

    Thanks glad to know you are aware of the issue and working on it. That is just one more reason why this will remain my twitter client for at least as long as I own my pre.

  4. Daniel Reznicek Daniel Reznicek on September 05, 2009 at 05:49PM

    I concur, I really love Tweed. Its interface is awesome and when it works, its snappy. I've definitely have connecticity problrms. Most of today I've been unable to refresh. Then all the sudden. Bam! It works without delay. I'd love to have a sniffer on my Pre. Somebody needs to port TCPDump over :) I'd jump on that! Keep the pedal down, guys. You'll get it licked, and if you need any help with whatever, let me know.

  5. John D. John D. on September 05, 2009 at 06:11PM

    Thanks for the status update. Much appreciated.

  6. portorikan portorikan on September 05, 2009 at 06:35PM

    Doing a great job with Tweed. Love it. Love the work put into it. Can't wait for it to be updated again with some other interesting features.

    Don't be discouraged and thanks for the quality product you've all created.

  7. d03boy d03boy on September 05, 2009 at 10:59PM

    I just checked and Tweed works fine on WiFi but not at all when using the Sprint data connection

  8. George Young George Young on September 06, 2009 at 03:10PM

    Tweed has trouble connecting if there is a change in Internet access. It connects fine is the same location, move to another cell site and it won't connect right away.

    Change from Internet access via cell to WiFi and it won't connect unless Twitter is accessed from the browser first. Change back from WiFi to Sprint access it won't connect unless Twitter is accessed from the browser first.

    To be clear, this is more of a puzzle (fun) then a problem.

  9. emeraldayotte emeraldayotte on September 06, 2009 at 07:08PM

    Thanks for all your hard work and I look forward to my trusty and stable Tweed app. In my opinion, this app CLEARLY is head and shoulders above all the other available twitter apps for the Pre.

    So thanks again for all your hard work!!

  10. Jaydiz Jaydiz on September 07, 2009 at 10:18AM

    I tried the "load twitter.com in the browser first" thing and it worked!. Ofcourse it coul have been coincidence.

  11. AG AG on September 07, 2009 at 02:00PM

    Thanks very much for the update. Yes, I will be happy when things are back to normal, but reading this post really does help -- I know it's not just my Pre expericing the problem, at least! Good luck and thanks again.

  12. Alan Alan on September 07, 2009 at 06:06PM

    If not a Pre problem, this is giving the Pre a bad wrap, especially considering its numerous other app problems.

  13. Musicchick2 Musicchick2 on September 08, 2009 at 12:50AM

    Just another Pre user whose Tweed won't connect either. I have the regular Twitter app uploaded to my Pre & am using it at least 50% of the time. Love Tweed's ease of use - I still don't know how to Re-Tweet on Twitter, but Tweed's drop down menu makes it simple. Now if Tweed would just work, I'd be set! :-/

  14. George Young George Young on September 09, 2009 at 07:51AM

    10 am edt Been experimenting with Tweed connecting by switching between Sprint and wifi, and back again.

    Turning off Sprint (airplane mode on) and turning on wifi, Tweed will connect to Twitter in about 7 seconds after wifi connects.

    Going the other way, turning wifi off and Sprint cellular on it takes 4-5 minutes for Tweed to connect. Bringing up the browser and connecting to Google seems to shorten the time it takes Tweed to connect. Also repeatedly selecting different timelin.es helps.

    This experiment was repeated 5 times this morning with the same results. These results are a little different then the experience the other day, where Tweed had problems connecting whenever the Internet connect was changed

    Take care

  15. @redheron @redheron on September 17, 2009 at 03:06PM

    Thanks guys. Keep up the great work. Your app makes my palm pre fantastic and fun to use! :)