Pivotal Labs

Main menu

Skip to primary content
Skip to secondary content
  • About
  • Case Studies
  • Team
    • Executives
    • Locations
      • San Francisco (HQ)
      • Boston
      • Boulder
      • Denver
      • London
      • Los Angeles
      • New York
  • Community
    • Blogs
    • Tech Talks
    • Events
  • Careers
    • Lifestyle
    • Principles & Practices
    • Benefits
    • FAQ
    • Apply
  • Contact
    • Press Room
    • Press Releases
    • In The News
    • Press Kit
  • All
  • Labs
  • Standup
  • Tracker

Remembering Common Biases in Customer Research

Jonathan Berger
Thursday, October 25, 2012

Recently, @seriouslynow pointed me to a nice primer on user research by @semanticwill. My favorite slide lists five common biases,

5 Common Biases in Customer Research

which are:

  • Confirmation bias (favoring data that supports your position)
  • Framing effect (asking questions in a way that influences the answers)
  • Observer-expectancy effect (influencing answers by the very act of posing the questions as a study)
  • Recency bias (overly weighing more recent data over less recent data)
  • False consensus (assuming everyone shares your point of view)

or “CFORF” for short. With a little rejiggering, we get a nice pneumonic:

  • False consensus (assuming everyone shares your point of view)
  • Framing effect (asking questions in a way that influences the answers)
  • Observer-expectancy effect (influencing answers by the very act of posing the questions as a study)
  • Recency bias (overly weighing more recent data over less recent data)
  • Confirmation bias (favoring data that supports your position)

as in, “Stick a FFORC in it!”

</ rimshot> :-P

  • 0 Shares
  • Share on Facebook
  • Share on Twitter

Add New Comment Cancel reply

Your email address will not be published.

Jonathan Berger

Jonathan Berger
New York

Recent Posts

  • A Responsible Recipe for the Fewest Possible Meetings
  • 7 Best Practices for Facilitating Agile Retrospectives
  • Set your sights on the next Milestone with an Idea Board
Subscribe to Jonathan's Feed

Author Topics

agile (9)
agile retrospective (2)
ipm (1)
ironblogger (8)
iteration planning meeting (1)
process (4)
release planning (1)
retrospective (2)
stand-up (1)
tech retro (1)
retros (1)
epics (1)
pivotal tracker (2)
design (10)
estimation (1)
productivity (1)
sustainable pace (2)
ergonomics (1)
health (1)
refactoring (1)
accessibility (2)
hacks (1)
research (1)
convention over configuration (1)
cucumber (1)
speaking (1)
text-editors (1)
mobile (1)
  • About
  • Case Studies
  • Team
  • Community
  • Careers
  • Contact
  • Labs
  • Events

Contact Us

contact@pivotallabs.com
+1 415-77-PIVOT
TwitterLinkedInFacebook

Pivotal Tracker

Tracker is the award-winning agile project management tool that enables real-time collaboration around a shared, prioritized backlog.
Visit pivotaltracker.com >