A human being should be able to change a diaper, plan an invasion, butcher a hog, conn a ship, design a building, write a sonnet, balance accounts, build a wall, set a bone, comfort the dying, take orders, give orders, cooperate, act alone, solve equations, analyze a new problem, pitch manure, program a computer, cook a tasty meal, fight efficiently, die gallantly. Specialization is for insects.
-Robert A. Heinlein
Get it done. Make it work, then make it sing. Pivotal IT seeks a highly specialized generalist to make things work.
Can you teach my mom to finally make her VCR stop blinking 12:00 and then pair with me on writing a shell script? I want to meet you. Is discovering something you don’t know exciting? Awesome. We’ll teach it to you, or learn it with you.
What does Pivotal do? We want to transform the way the world builds software. Pivotal One is a platform we’re building that everyone, from startups to the enterprise, can use to create and deploy great software. Pivotal Labs and Data Labs help folks develop software through agile practices, then analyze the information those applications create.
What does Pivotal IT do? If it has a MAC address, it’s ours. We keep things working so that everyone else can focus on what they do best. We value personal communication over documentation, time over money, and good enough today over perfect next week. When we want a hand, we pair and learn. Got it well in hand? Get it done.
What do we need from you? Our San Francisco office is a major hub for everything that’s happening at Pivotal, and we could use a hand keeping it, and some of the company’s primary systems, running smoothly. Your job will become as big as you make it. The prime directive is: do the right thing, do what works, and be kind. We want you to help us do that.
What do we work with? We’re a Mac shop, but some people will be on Windows or Linux. If you’ve got background in all three, we’re stoked. We deal with mobile of every stripe. As few printers as possible. We love Google Apps and Zendesk. We keep as many services hosted as we can. You’ll also have the chance to work with cool stuff like Casper Suite and Okta’s SSO, ESXi, and Ruckus enterprise wifi, but you don’t need to be familiar with those now.
Here are some requests we’ve gotten recently:
* Get a batch of new high-spec iMacs inventoried, imaged, and out on the floor
* Set up an iPad mini with LTE for a director
* Help a designer use Dropbox to share assets with clients
* Update DNS/DHCP to keep client subnets separate
* Troubleshoot a firewall issue (with one of our network engineers)
What’s a typical day look like? Hot breakfast shows up at 8:45. After we eat, we get together for a chat on what’s happening that day. We all stand up to keep it quick. Once you hit your desk, you’ll take a look at the help requests that came in that morning. After that, it’s up to you and the team. What looks important? What do you want to work on alone? What do you want to pair with one of the other team members on? What do you want to kick up to someone else? You have a lot of latitude in deciding how to do your job. If you work here, we trust you.
Do you hear a scary sound and run toward it? Talk to us.
Qualifications and factors for success:
One or more years of technical helpdesk or equivalent experience
Personable and presentable demeanor, consulting experience highly desirable
Demonstrated ability to communicate at all levels of technical expertise and seniority, inside and outside the organization, both verbally and in writing
A college degree is desirable but not required.
CLICK HERE to apply by sending us a cover letter and résumé.