A human being should be able to change a diaper, plan an invasion, butcher a hog, conn a ship, design a building, write a sonnet, balance accounts, build a wall, set a bone, comfort the dying, take orders, give orders, cooperate, act alone, solve equations, analyze a new problem, pitch manure, program a computer, cook a tasty meal, fight efficiently, die gallantly. Specialization is for insects.
-Robert A. Heinlein
Get it done. Make it work, then make it sing. Pivotal IT seeks a highly specialized generalist to make things go.
Pivotal IT seeks a Support and UNIX/Networking guru who likes people almost as much as they like nmap. Do you take great joy in a smoothly running network? Does the 500-mile-email story fill you with troubleshooting glee? We want to meet you. Is discovering something you don’t know exciting? Awesome. We’ll learn it with you.
What does Pivotal Labs do?
We’re a special sort of software consultancy. People hire us when they’ve got a great idea and want to make it real. We help them make it happen, teaching best practices along the way. We’ve built stuff with some pretty fun companies, like Twitter, Groupon, and TaskRabbit. The prime directive is: do the right thing, do what works, and be kind. We want someone to help us do that.
What does Pivotal IT do?
If it has a MAC address, it’s ours. We keep things working so that everyone else can focus on what they do best. We value personal communication over documentation, time over money, and good enough today over perfect next week. When we want a hand we pair and learn. Got it well in hand? Get it done.
What do we need from you?
Our San Francisco office is a major hub for everything that’s happening at Pivotal, and we could use a hand keeping it, and some of the company’s primary systems, running smoothly. Your job will become as big as you make it. The prime directive is: do the right thing, do what works, and be kind. We want you to help us do that.
What do we work with?
Switches are Cisco. Wifi is Ruckus. m0n0wall, djbdns, and DHCP are on Soekris. Logs live in Splunk. Many dynamic VLANs to give each of our clients a subnet of their own. There’s a good chance to play with FreeBSD, OS X Server, and ESXi if you’re into it, but the main job is being a person who can solve problems. The workstations are all high-end Macs, and there’s always new technology to learn and use.
Here are some requests we’ve gotten recently:
* Configure VMPS on switches
* Tear down client VLAN at the end of a project
* Update DNS/DHCP records for newly deployed machines * Troubleshoot routing behavior for outbound client VPN
* Update the workstation image to use OS X 10.9
* Configure a fleet of iPads for conference room booking
What’s a typical day look like?
Hot breakfast shows up at 8:45. After we eat, we get together for a chat on what’s happening that day. We all stand up to keep it quick. Once you hit your desk, it’s up to you. What looks important? What do you want to work on alone? What do you want to pair with one of the other team members on? What do you want to kick to someone else? You have a lot of latitude in deciding how to do your job. If you work here, we trust you.
Do you hear a scary sound and run toward it? Talk to us.
Qualifications and factors for success:
Three or more years of technical helpdesk or equivalent experience
A focus on end-user satisfaction over technical perfection
Personable and presentable demeanor, consulting experience highly desirable
Demonstrated ability to communicate at all levels of technical expertise and seniority, inside and outside the organization, both verbally and in writing
A college degree is desirable but not required
Ability to lift 50lbs.
Click here to apply.
Pivotal is an Equal Opportunity Employer