Jobs@ Pivotal

Customer Support Lead

Pivotal Labs is a recognized leader in agile software development. We've been building high reliability systems for clients for over 20 years, and our Rails practice has delivered more than 150 client products since its launch five years ago. Long a leader in the Agile development world, Pivotal applies agile techniques to accelerate development, reduce risk, and increase responsiveness to market trends for startups and enterprises alike.  Along the way, we also built a great agile project management and collaboration service - Pivotal Tracker.

Not only does Tracker serve as a critical component of our own development process, it's also relied on by thousands of teams out there in the world, from open source developers, to fast growing startups, and high profile, established companies. It's a great app, yet we have lots of ideas for how we'd like to improve it.

We're currently looking for a passionate hands-on and capable senior technical support lead to help customers with Pivotal Tracker. Knowledge of SaaS/Cloud/Web based app support on variety of browsers under Mac & Windows is important as is experience with Project management, Zen Desk, Get Satisfaction and QA.
 
 
Responsibilities:

• Ensure consistent, professional and effective customer support
• Investigate and respond to customer support tickets, community forum posts and tweets (in writing, as we’re not currently set up for phone support)
• Answer questions, for example, about Tracker features, road-map, best practices and subscription levels.
• Solve problems such as those with account activation, account upgrades, email notification, credit card processing issues, and problems integrating with other applications
• Be a customer advocate and make sure customers are satisfied
• Become an expert on Tracker and a source of knowledge that our customers and team can rely on
• Leverage experience gained to suggest product improvements, and quickly escalate possible production issues
• Highlight frequently reported issues
• Contribute to and maintain support templates, Help/FAQ and KB articles
• Communicate customer service status and metrics

• Must have outstanding communication skills, be a great listener and able to contribute in a team environment
• Be detail oriented, creative, patient and positive
• Loves solving problems
• Has excellent troubleshooting and issue isolation ability
• Solid bug reporting ability
• Strong organizational and time management skills, including the ability to work independently and prioritize effectively
• Flexible, mature approach, quick to learn and with a can-do attitude
• 3 or more years technical support experience

Customer Support Lead

Pivotal Labs is a recognized leader in agile software development. We've been building high reliability systems for clients for over 20 years, and our Rails practice has delivered more than 150 client products since its launch five years ago. Long a leader in the Agile development world, Pivotal applies agile techniques to accelerate development, reduce risk, and increase responsiveness to market trends for startups and enterprises alike.  Along the way, we also built a great agile project management and collaboration service - Pivotal Tracker.

Not only does Tracker serve as a critical component of our own development process, it's also relied on by thousands of teams out there in the world, from open source developers, to fast growing startups, and high profile, established companies. It's a great app, yet we have lots of ideas for how we'd like to improve it.

We're currently looking for a passionate hands-on and capable senior technical support lead to help customers with Pivotal Tracker. Knowledge of SaaS/Cloud/Web based app support on variety of browsers under Mac & Windows is important as is experience with Project management, Zen Desk, Get Satisfaction and QA.
 
 
Responsibilities:

• Ensure consistent, professional and effective customer support
• Investigate and respond to customer support tickets, community forum posts and tweets (in writing, as we’re not currently set up for phone support)
• Answer questions, for example, about Tracker features, road-map, best practices and subscription levels.
• Solve problems such as those with account activation, account upgrades, email notification, credit card processing issues, and problems integrating with other applications
• Be a customer advocate and make sure customers are satisfied
• Become an expert on Tracker and a source of knowledge that our customers and team can rely on
• Leverage experience gained to suggest product improvements, and quickly escalate possible production issues
• Highlight frequently reported issues
• Contribute to and maintain support templates, Help/FAQ and KB articles
• Communicate customer service status and metrics

• Must have outstanding communication skills, be a great listener and able to contribute in a team environment
• Be detail oriented, creative, patient and positive
• Loves solving problems
• Has excellent troubleshooting and issue isolation ability
• Solid bug reporting ability
• Strong organizational and time management skills, including the ability to work independently and prioritize effectively
• Flexible, mature approach, quick to learn and with a can-do attitude
• 3 or more years technical support experience

Software Engineer

If you're looking for somewhere to do serious agile development, and serious Rails development, this is the place. We're looking for brilliant Rails developers to join our star team. If you want to share your knowledge while learning from others, work sustainably, and work on some serious projects, we think you'll have a blast working with us.
 
Job Description:

• Developing Ruby on Rails applications for a variety of leading clients
• Test Driven Development
• Pair Programming
• Aggressive Refactoring
• Working directly with clients to manage requirements

1. We're agile. That means test-driven development with tools like RSpec, Test::Unit, JUnit, Jasmine and Selenium. It means pair-programming, refactoring, and state-of-the-art continuous integration, build, and deployment infrastructure.
2. We're fun. Besides daily catered breakfasts and beer nights, what does that mean? It means we've got a real culture. We share it by rotating developers between projects. With us, you may work on five, six, or even more projects in a single year.
3. We're good, and always improving. We have daily stand-up meetings and regular retrospectives. We figure out what we're doing wrong, so we can fix it, and what we're doing right, so we can make it even better. Working here means you get better at what you already do well, every day.

Senior Software Engineer

If you're looking for somewhere to do serious agile development, Pivotal Labs is the place. We're looking for brilliant software engineers who have at least five years working with Ruby on Rails, iOS and/or Android applications. If you want to share your knowledge while learning from others, work sustainably, and work on some serious projects, we think you'll really enjoy working with us.
 
Job Description:

• Developing RoR, JavaScript, iOS &/or Android applications
  
• Test Driven Development
• Pair Programming
• Aggressive Refactoring
• Working directly with clients to manage requirements

• Five or more years experience of software programming experience
• Significant experience with web and/or mobile application development using a variety of languages and tools

1. We're agile. That means test-driven development with tools like RSpec, Test::Unit, JUnit, Jasmine and Selenium. It means pair-programming, refactoring, and state-of-the-art continuous integration, build, and deployment infrastructure.
2. We're fun. Besides daily catered breakfasts and beer nights, what does that mean? It means we've got a real culture. We share it by rotating developers between projects. With us, you may work on five, six, or even more projects in a single year.
3. We're good, and always improving. We have daily stand-up meetings and regular retrospectives. We figure out what we're doing wrong, so we can fix it, and what we're doing right, so we can make it even better. Working here means you get better at what you already do well, every day.

Senior Software Engineer

If you're looking for somewhere to do serious agile development, Pivotal Labs is the place. We're looking for brilliant software engineers who have at least five years working with Ruby on Rails, iOS and/or Android applications. If you want to share your knowledge while learning from others, work sustainably, and work on some serious projects, we think you'll really enjoy working with us.
 
Job Description:

• Developing RoR, JavaScript, iOS &/or Android applications
  
• Test Driven Development
• Pair Programming
• Aggressive Refactoring
• Working directly with clients to manage requirements

• Five or more years experience of software programming experience
• Significant experience with web and/or mobile application development using a variety of languages and tools

1. We're agile. That means test-driven development with tools like RSpec, Test::Unit, JUnit, Jasmine and Selenium. It means pair-programming, refactoring, and state-of-the-art continuous integration, build, and deployment infrastructure.
2. We're fun. Besides daily catered breakfasts and beer nights, what does that mean? It means we've got a real culture. We share it by rotating developers between projects. With us, you may work on five, six, or even more projects in a single year.
3. We're good, and always improving. We have daily stand-up meetings and regular retrospectives. We figure out what we're doing wrong, so we can fix it, and what we're doing right, so we can make it even better. Working here means you get better at what you already do well, every day.

Senior Software Engineer

If you're looking for somewhere to do serious agile development, Pivotal Labs is the place. We're looking for brilliant software engineers who have at least five years working with Ruby on Rails, iOS and/or Android applications. If you want to share your knowledge while learning from others, work sustainably, and work on some serious projects, we think you'll really enjoy working with us.
 
Job Description:

• Developing RoR, JavaScript, iOS &/or Android applications
  
• Test Driven Development
• Pair Programming
• Aggressive Refactoring
• Working directly with clients to manage requirements

• Five or more years experience of software programming experience
• Significant experience with web and/or mobile application development using a variety of languages and tools

1. We're agile. That means test-driven development with tools like RSpec, Test::Unit, JUnit, Jasmine and Selenium. It means pair-programming, refactoring, and state-of-the-art continuous integration, build, and deployment infrastructure.
2. We're fun. Besides daily catered breakfasts and beer nights, what does that mean? It means we've got a real culture. We share it by rotating developers between projects. With us, you may work on five, six, or even more projects in a single year.
3. We're good, and always improving. We have daily stand-up meetings and regular retrospectives. We figure out what we're doing wrong, so we can fix it, and what we're doing right, so we can make it even better. Working here means you get better at what you already do well, every day.

Software Engineer - Mobile

If you're looking for somewhere to do serious agile development on mobile projects, Pivotal Labs is the place. We're looking for brilliant software engineers to join our mobile team in San Francisco. If you want to share your knowledge while learning from others, work sustainably, and work on some serious projects, we think you'll really enjoy working with us.
 
Job Description:

• Developing iOS and/or Android applications
  
• Test Driven Development
• Pair Programming
• Aggressive Refactoring
• Working directly with clients to manage requirements

1. We're agile. That means test-driven development with tools like RSpec, Test::Unit, JUnit, Jasmine and Selenium. It means pair-programming, refactoring, and state-of-the-art continuous integration, build, and deployment infrastructure.
2. We're fun. Besides daily catered breakfasts and beer nights, what does that mean? It means we've got a real culture. We share it by rotating developers between projects. With us, you may work on five, six, or even more projects in a single year.
3. We're good, and always improving. We have daily stand-up meetings and regular retrospectives. We figure out what we're doing wrong, so we can fix it, and what we're doing right, so we can make it even better. Working here means you get better at what you already do well, every day.

Software Engineer - Mobile

If you're looking for somewhere to do serious agile development on mobile projects, Pivotal Labs is the place. We're looking for brilliant software engineers to join our mobile team in New York City. If you want to share your knowledge while learning from others, work sustainably, and work on some serious projects, we think you'll really enjoy working with us.
 
Job Description:

• Developing iOS and/or Android applications
  
• Test Driven Development
• Pair Programming
• Aggressive Refactoring
• Working directly with clients to manage requirements

1. We're agile. That means test-driven development with tools like RSpec, Test::Unit, JUnit, Jasmine and Selenium. It means pair-programming, refactoring, and state-of-the-art continuous integration, build, and deployment infrastructure.
2. We're fun. Besides daily catered breakfasts and beer nights, what does that mean? It means we've got a real culture. We share it by rotating developers between projects. With us, you may work on five, six, or even more projects in a single year.
3. We're good, and always improving. We have daily stand-up meetings and regular retrospectives. We figure out what we're doing wrong, so we can fix it, and what we're doing right, so we can make it even better. Working here means you get better at what you already do well, every day.

Software Engineer - Mobile

If you're looking for somewhere to do serious agile development on mobile projects, Pivotal Labs is the place. We're looking for brilliant software engineers to join our team in Boulder. If you want to share your knowledge while learning from others, work sustainably, and work on some serious projects, we think you'll really enjoy working with us.
 
Job Description:

• Developing iOS and/or Android applications
  
• Test Driven Development
• Pair Programming
• Aggressive Refactoring
• Working directly with clients to manage requirements

1. We're agile. That means test-driven development with tools like RSpec, Test::Unit, JUnit, Jasmine and Selenium. It means pair-programming, refactoring, and state-of-the-art continuous integration, build, and deployment infrastructure.
2. We're fun. Besides daily catered breakfasts and beer nights, what does that mean? It means we've got a real culture. We share it by rotating developers between projects. With us, you may work on five, six, or even more projects in a single year.
3. We're good, and always improving. We have daily stand-up meetings and regular retrospectives. We figure out what we're doing wrong, so we can fix it, and what we're doing right, so we can make it even better. Working here means you get better at what you already do well, every day.

Software Engineer - Pivotal Tracker

Pivotal Labs is a recognized leader in agile software development. We've been building high reliability systems for clients for over 20 years, and our Rails practice has delivered more than 150 client products since its launch five years ago. Long a leader in the Agile development world, Pivotal applies agile techniques to accelerate development, reduce risk, and increase responsiveness to market trends for startups and enterprises alike.  Along the way, we also built a great agile project management and collaboration service - Pivotal Tracker. 
 
Not only does Tracker serve as a critical component of our own development process, it's also relied on by thousands of teams out there in the world, from open source developers, to fast growing startups, and high profile, established companies. It's a great app, yet we have lots of ideas for how we'd like to improve it.

We're currently looking for developers in Denver/Boulder area. Familiarity with Ruby on Rails is important, as are strong JavaScript, CSS, and overall web UI skills. At Pivotal Labs, we pair and test drive 100% of the time, so any experience with pair-programming and/or test driven development (and testing frameworks) would be a huge plus. We're also big on aggressive refactoring, so be ready to roll up your sleeves.

Why join us?

1. We're really agile. That means test-driven development with tools like RSpec, Test::Unit, JUnit, JsUnit and Selenium. It means pair- programming, refactoring, and state-of-the-art continuous integration, build, and deployment infrastructure.
2. We're good, and always improving. We have daily stand-up meetings and regular retrospectives. We figure out what we're doing wrong, so we can fix it, and what we're doing right, so we can make it even better. Working here means you get better at what you already do well, every day. 

Software Engineer - Web

If you're looking for somewhere to do serious agile development on web projects, Pivotal Labs is the place. We're looking for brilliant software engineers to join our team in Boulder. If you want to share your knowledge while learning from others, work sustainably, and work on some serious projects, we think you'll really enjoy working with us.
 
Job Description:

• Developing in RoR and JavaScript
  
• Test Driven Development
• Pair Programming
• Aggressive Refactoring
• Working directly with clients to manage requirements

1. We're agile. That means test-driven development with tools like RSpec, Test::Unit, JUnit, Jasmine and Selenium. It means pair-programming, refactoring, and state-of-the-art continuous integration, build, and deployment infrastructure.
2. We're fun. Besides daily catered breakfasts and beer nights, what does that mean? It means we've got a real culture. We share it by rotating developers between projects. With us, you may work on five, six, or even more projects in a single year.
3. We're good, and always improving. We have daily stand-up meetings and regular retrospectives. We figure out what we're doing wrong, so we can fix it, and what we're doing right, so we can make it even better. Working here means you get better at what you already do well, every day.

Software Engineer - Web

If you're looking for somewhere to do serious agile development on web projects, Pivotal Labs is the place. We're looking for brilliant software engineers to join our web development team in New York City. If you want to share your knowledge while learning from others, work sustainably, and work on some serious projects, we think you'll really enjoy working with us.
 
Job Description:

• Developing in RoR and JavaScript
  
• Test Driven Development
• Pair Programming
• Aggressive Refactoring
• Working directly with clients to manage requirements

1. We're agile. That means test-driven development with tools like RSpec, Test::Unit, JUnit, Jasmine and Selenium. It means pair-programming, refactoring, and state-of-the-art continuous integration, build, and deployment infrastructure.
2. We're fun. Besides daily catered breakfasts and beer nights, what does that mean? It means we've got a real culture. We share it by rotating developers between projects. With us, you may work on five, six, or even more projects in a single year.
3. We're good, and always improving. We have daily stand-up meetings and regular retrospectives. We figure out what we're doing wrong, so we can fix it, and what we're doing right, so we can make it even better. Working here means you get better at what you already do well, every day.

Software Engineer - Web

If you're looking for somewhere to do serious agile development on web projects, Pivotal Labs is the place. We're looking for brilliant software engineers to join our web development team in San Francisco. If you want to share your knowledge while learning from others, work sustainably, and work on some serious projects, we think you'll really enjoy working with us.
 
Job Description:

• Developing in RoR and JavaScript
  
• Test Driven Development
• Pair Programming
• Aggressive Refactoring
• Working directly with clients to manage requirements

1. We're agile. That means test-driven development with tools like RSpec, Test::Unit, JUnit, Jasmine and Selenium. It means pair-programming, refactoring, and state-of-the-art continuous integration, build, and deployment infrastructure.
2. We're fun. Besides daily catered breakfasts and beer nights, what does that mean? It means we've got a real culture. We share it by rotating developers between projects. With us, you may work on five, six, or even more projects in a single year.
3. We're good, and always improving. We have daily stand-up meetings and regular retrospectives. We figure out what we're doing wrong, so we can fix it, and what we're doing right, so we can make it even better. Working here means you get better at what you already do well, every day.

Software Engineer Internship - New York

Please note that internships are currently only available to those who can attain the legal right to work in the United States. We are not able to provide visa support for internship positions. 
 
If you're looking for somewhere to learn serious, agile, commercial software development, in a fun, yet highly disciplined environment, and with modern development tools like Ruby on Rails, Pivotal Labs is the place. We're looking for brilliant grads to intern with our star team in New York City in the Summer of 2012. If you want to share your knowledge while learning from others, work sustainably, and work on some serious, and high profile projects, we think you'll have a blast working with us. 

Why join us?

We're agile to the core. That means test-driven development with tools like RSpec, Test::Unit, JUnit, JsUnit, Jasmine, Cucumber, and Selenium. It means pair-programming, refactoring, and state-of-the-art continuous integration, build, and deployment infrastructure. 

We've got a real culture. We share it by rotating developers between projects. With us, you may work on five, six, or even more projects in a single year. You’ll be amazed at how quickly you learn. 

We're good, and always improving. We have daily stand-up meetings and regular retrospectives. We figure out what we're doing wrong, so we can fix it, and what we're doing right, so we can make it even better. Working here means you get better at what you already do well, every day. 

We've got multiple teams of Rails and Java developers working on a variety of products at our labs in downtown New York City and at some very well known companies. If you're enthusiastic about agile and interested in a unique and challenging environment, get in touch with us.
 
 
Qualifications:
In addition to great communication skills and willingness to learn in a team environment, it would be great if you had familiarity with the following:

* Ruby on Rails and/or other web development frameworks
* Unit and behavior testing frameworks such as RSpec, JUnit, Jasmine, or Cucumber
* Relational and/or NoSQL data stores
* Browser scripting languages like JavaScript, Flash
 
Please submit a cover letter along with your resume/CV. We do not consider applications without a cover letter.