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Best Buy & Pivotal Labs

Edward Hieatt
Monday, December 29, 2008

Kevin Matheny, Senior E-Biz Architect at Best Buy, has an excellent article
today on BusinessWeek.com about Best Buy’s take on Agile software development and Best Buy’s experiences as a client of Pivotal Labs. As he mentions in the article, Pivotal Labs has been helping Best Buy build “Remix”, an API for the BestBuy.com product catalog. Kevin describes the agile methods that Pivotal Labs uses and how they’ve helped with what he calls “Corporate Agility”, which he describes as “working components instead of complete solutions, expecting and responding to change instead of trying to eliminate it, and trust rather than control.” He also describes how Pivotal Tracker fits into Pivotal’s agile process:

For example, I recently added a story to the tracker for Remix that read simply “flag products as new if their start display date is less than 30 days in the past.” That’s all the up-front documentation needed for Pivotal Labs, a development company that specializes in agile software development, to code that function into Remix. Any additional information can be gathered in the daily 15-minute team meetings or in a longer follow-up if more time is required.

Thanks for the mention, Kevin, and we’re very glad that the project is proving to be successful. Pivot Steve Conover is at the helm.

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Edward Hieatt

Edward Hieatt

As Chief Operating Officer, Edward Hieatt oversees all operational aspects of Pivotal Labs’ consulting business including engineering, client services and the company’s open source product strategy. In this role, he drives revenue growth and performance, and is responsible for managing all regional offices across the US and overseas.

Edward ensures that Pivotal’s development teams identify, anticipate and exceed client expectations for their products. His engineering organization is acclaimed for delivering rapid, high-quality, sustainable, iterative development services.

With experience as a software developer and an engineering leader responsible for delivering web and mobile applications as well as large-scale enterprise infrastructure projects, Edward brings deep insights to the COO position. After joining Pivotal as Principal in 2003, Edward was responsible for leading dozens of client engagements, and was instrumental in defining Pivotal’s development process and methodologies. Edward was promoted to Vice President, Engineering in 2008, and subsequently oversaw Pivotal's expansion into the New York and Boulder, CO, markets. Edward was also a key contributor to the development of Pivotal Tracker, the agile project management and collaboration tool used by thousands of software developers worldwide.

Edward holds a degree in Mathematics from Oxford University, England.

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